PeopleMetrix™, Version 1.6, is a web-based, automated performance management system designed to address the unique needs of the healthcare industry. It is an intuitive and comprehensive tool that assists in the continual performance improvement process.
PeopleMetrix™ provides healthcare organizations with the ability to collect and unify silos of information by providing an easy to use application that quantifies, manages, and trends human capital performance metrics to improve organizational effectiveness.
PeopleMetrix is built in modular format. The integrated and unified platform uses the organization's existing and approved documents to create and manage:
 |
Job Descriptions |
|
Performance Evaluations |
|
Competency Summaries |
|
Organizational Initiatives and Strategic Goal Management |
|
Third Party Required Reporting |
The following are just a few of the benefits of this application:
|
Centralizes employee performance data |
|
Transmits documents electronically |
|
Permits global changes with a single entry |
|
Provides a searchable data base of pre-formatted job descriptions and appraisal history |
|
Reduces HR staff time in creating and editing job description and evaluation documents |
|
Reduces completion time of evaluations |
|
Maintains consistent performance measures throughout the organization |
|
Assists in accreditation readiness and third party reporting |
|
Quantifies, trends and analyzes targeted metrics of success via real-time reports |
For users accessing PeopleMetrix™ via the Internet or a local network, the following minimal system requirements for hardware and
software must be in place:
|
Pentium 333 MHZ processor |
|
32 MB of RAM |
|
100 MB of Hard Disk Space for Internet Caching |
|
800x600 Super VGA Video Card and Monitor to support format |
|
Microsoft Internet Explorer 5.0 or higher |
Yes.
Permission for data access follows department, hospital, and facility hierarchy and infrastructure.
Security is coded into the hierarchical structure of PeopleMetrix™ matching the organizational structure of the customer. Access is defined by implemented security permissions.
Security is maintained at various levels utilizing the latest Microsoft .NET, Windows, and administrator and user defined policies. System and user passwords are encrypted within the
platform and stored within a secure SQL server.
PeopleMetrix™ can be customized by customer request to force renewed passwords at designated intervals. For password recovery, our platform can email lost passwords to an employee.
Periodic log files of violations are available.
Yes, PeopleMetrix™ is customized by customer request to expire accounts after designated inactivity.
Yes, PeopleMetrix™ can be customized to support electronic signatures. A valid signature will be required
re-supplying their PeopleMetrix™ username and password. In addition, customers can opt to validate an employee ID or Social Security Number.
Message integrity? Yes
Non-repudiation? Yes
User authentication? Yes
Monday through Friday, 9am-5pm EST.
If contact is received during regular business hours, response time is normally within 1 hour.
Guaranteed response is within 24 hours. Contact to our support team can be via voice mail or electronic mail.
As an ASP, the application is maintained and supported solely by Nexus Vista. The support for a customer
including all customizations and modifications to the customer's system extends to the entire time the customer
is under contract to access the application. Software releases, unless otherwise requested or noted, are automatically
updated for each customer and support for releases is provided.
As an enterprise version, the application is
Enhancements are made typically in three ways:
|
customer input |
|
guidelines by accrediting agencies |
|
through our industry experts' research |
We anticipate forming the first user group in the last quarter of 2005.
Yes, all tables and records in the database support ANSI-standard SQL for relational database queries.
Yes, on-line screens, standard reports and user-defined fields, both free-form or table-driven, can be modified without violating warranties and maintenance.
The platform is setup to emulate each entity's hierarchy and structure. User restrictions are set by department, group,
hospital, and/or facility. Access to data, forms and reports follows this hierarchy by default.
The PeopleMetrix™ platform utilizes current SQL server tools for disaster recovery so data can be quickly
backed by given increments (usually daily) and restored from archived databases. All system data is administered
through a web based platform by a designated system administrator.
The PeopleMetrix™ application is built on Microsoft .NET 1.1 foundation where IIS is required to publish the
information via the Internet and the SQL server houses the information.
For ease of use in maintaining system configurations and settings, the administrative tools are web-based.
PeopleMetrix™ , is a .NET application and supports Microsoft NT, 2000, XP, and 2003 and runs over other
operating systems. This web based application users can access using a standard web browser.
Peoplesoft, Lawson, a variety of Learning Management Systems and the Nexus Vista Healthcare Learning Management System.
Normal time frame is to create an integrated tool is 2 work weeks or less.
What is the typical implementation timeframe for PeopleMetrix™?
Typically, Nexus Vista can configure and deliver the proposed solution within 4-8 weeks after contract signing.
This is contingent upon the availability of customer providing necessary employee and appraisal information needed to
create the customization to the platform.
Nexus Vista does not support customization done by customers or other vendors on enterprise versions of the application.
If support is required to return the system to its intended working order as a direct result of modifications or changes made by
customer or other vendors, the customer will pay Nexus Vista the hourly rate of $125 for all actual time incurred.
Customers should submit "bugs" by ticket via our online support desk. Once the ticket is received, it is immediately
routed to the most appropriate Support Representative where we recreate the steps to produce the "bug".
In most cases, "bug" fixes can be made customer-side through Internet or browser settings.
Customers submit technical support issues by telephone or through our online help desk. Customer interactions
are routed to the appropriate Support Representatives based on the type of question and the product. All interactions
are handled on first-come-first-serve basis.
In the ASP model, all customer platform and database information is backed up on a daily basis. This typically occurs
during off hours to ensure maximum performance during normal operating hours. Backups are made to remote servers to ensure
the integrity of information given a physical disaster. Restorations can be completed at any time by customer request and
usually take a few minutes. During this time, we will lock out all customer access to the platform after proper notification
to the customer system administrator. All customer restoration is included within the proposal, with the exception of roll-backs
or restorations requested due to customer error.
We monitor the integrity of the database using the latest Microsoft SQL tools. These tools provide reports
on the integrity of data, relationships of data, and any corruptions that may have occurred. In the rare event
that a corruption is found, the customer is notified. In most situations, the data can be restored in minutes
without loss or roll-back.
Customers typically experience a 99.5% uptime where no day-end, month-end processing or maintenance is needed.
In the event of schedule maintenance such as a version update or patch, all maintenance is performed off-hours to
ensure continued system use.
Documentation is updated in every release and reflects product enhancements, identification of bugs and fixes.
Documentation is delivered online, so customers can access through their system administration console.
Nexus Vista utilizes a series of released software versions in conjunction with internal software versions specific to
the customer to manage the customization process. For example, if the customer desires the latest version of our product
with slight enhancements (version 1.6), our team may start the internal development for the customer at version 1.6.1pv
where a subsequent internal "released" version would be 1.6.1.2pv. Once a release is finalized, all documentation, both product
and development, is released within release notes.
Nexus Vista will handle the onsite and virtual product training. The training is a one or two-day "train the trainer"
seminar where documentation, answers to frequently asked questions, guidelines to suggested customer procedures, and platform
management/maintenance is reviewed.
Basic implementation assistance is defined as the minimal support.
Example topics:
|
Project team and user education/training |
|
File/table building coordination |
|
Quality assurance reviews |
|
Software installation |
|
Testing coordination |
|
Conversion planning |
|
General project management |
|
User Documentation |
There are two typical delivery and pricing configurations of PeopleMetrix™
Option 1:
ASP model - The application is hosted, maintained, updated, backed up, and managed by Nexus Vista. The customer in essence leases access to the application.
License Fee is based on the total number of employees to be evaluated. The fee permits a maximum of individuals to be appraised per year. Each employee seat allows unlimited appraisals of that employee within the year.
Pricing Options - Customers have the option to purchase licenses on a per facility basis or the application can be delivered throughout the entire facility network.
Option 2:
ASP to Enterprise System - The application is hosted, maintained, updated, backed up, and managed by Nexus Vista for a 1 or 2 year period then the customer assumes internal management of the application.
|
 |
